1. Do you offer multiple day discounts / multi-dog household discounts?
We do not offer any multi-day or multi-dog discounts.
2. Do you offer a different price for a shorter full day?
Our full day price is anything over 4 and a half hours.
3. Do dogs have to be a member to attend?
Yes canine camp dogs must be a member and pay one of our three monthly memberships each month to attend.
4. What is the cheapest membership option?
Our cheapest membership is our Good Dog Club membership.
5. Can my dog attend on an ad-hoc basis?
If your dog has achieved their Day Care royalty award you can book in on an ad-hoc basis depending on availability. You would still need to be a member for this but it can be any membership!
6. Does my dog need to be neutered?
Your dog does not need to be neutered to attend. Bitches in and around their season cannot attend and must reserve their space or cancel their space for this period.
7. How do payments work?
Invoices will be sent out for the month ahead and no later than the 7th unless it's a bank holiday. Late charges will apply after this date and we may refuse service if unpaid.
8. Do you offer pick up and drop off?
We do offer pick up and drop off for an extra cost and in the local area. Please let us know prior to this if your dog struggles at all in a car/may struggle in a van. If you are unsure if we will cover your area - please email and ask.
9. Do you accept puppies?
Puppies must be over 5 months old to attend and puppies from 5 months of age to 18 months of age can only join on our Best in Show membership. It is crucial for dogs in their developmental stages to have the extra 1-2-1 care, training and attention in day care and for owners to be kept super up to date with their dogs activities.
10. What is the enrolment process?
Once we have done the meet and greet and look around we usually start with a one hour session where we slowly get to know your dog better 1 on 1, we will then select a friend to introduce them too. We gradually build up to more time in sessions as we go! The first 6 weeks your dog is with us will be their enrolment period (they can still do full days if they have built up to this) a longer enrolment period for us to assess and pass them is key to a harmonious day care environment with happy dogs!
11. From month to month can I change my membership?
Yes we just ask to let us know before the 25th of the month for the next months invoice!
12. Can members still add in for extra days?
Of course depending on availability we will always try accommodate where we can.
13. If I pay ahead and don't need my session will my session be credited?
Yes if cancellations are within our 72 hour cancellation period we will of course take this off your invoice for the next month.
